Refund policy

Returns
We put everything into ensuring the quality of our products are of the highest standard and making sure our customers are happy. If for any reason you are not satisfied with your purchase, you are welcome to return the item for a full refund. Please note, as standard, the refund is for cost of the item(s) and will not always cover the cost of shipping. If in doubt, just get in touch before returning the item, and one of the team will be happy to answer any questions.

To be eligible for a return, the decal must be undamaged and still have the application tape layer in place, as per the condition it arrives in.

Items that have been customised/personalised are not eligible for a return (as they can't be reused) however if there is a fault with the product then it may still be eligible for a refund. Just get in touch and a member of the team and we'll help you out.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and processed any refund amounts agreed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@londondecal.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@londondecal.com and send your item to: LondonDecal Ltd, 57, Bois Hall Road, Addlestone, London, KT15 2JL, United Kingdom.

Shipping
To return your product, you should mail your product to: LondonDecal Ltd, 57, Bois Hall Road, Addlestone, London, KT15 2JL, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.